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Terms & Conditions

Warranty
All items are warranted by the manufacturer against failure caused solely by defective workmanship or materials. Unless otherwise stated in writing, seller makes no warranty that the containers, closures, and any other items depicted or described herein are fit for any particular purpose.

Return Policy
In the event of a return, please call for a Return Merchandise Authorization (R.M.A.) number. The return must be received within 14 days of the issued R.M.A. There will be a restocking charge of 20% or $25.00 whichever is greater, unless we are at fault. Goods must be returned in original cartons and in sellable condition.

All can sealers are non-returnable. No exceptions.

 

Authorization Holds
Like many other merchants, House of Cans, Inc. places an authorization hold on your payment card account for the approximate amount of your order total.

You might see authorization requests on your online statement. These requests aren't actual charges. They are tests to confirm that your payment card account is active and has the funds available to complete your transactions. Authorization holds are removed by your financial institution shortly after your purchase clears.  The time it takes to remove authorization requests varies by financial institution.

The actual amount that is charged is determined at time of shipment—this is when your card will be charged.

If you have questions about the way your financial institution handles authorization requests, contact their customer service department.


Shipping
F.O.B. our Lincolnwood, IL (Chicago) Warehouse.

Orders will ship 'prepay and add' F.O. B. shipping point. If there is a preferred carrier, please note this in the 'comment' area of the order. Claims for loss or damage in transit should be made immediately (within 30 days) and noted on the bill of lading. UPS will be used whenever possible and a small handling charge will be added to the invoice.

For more information regarding LTL (truck shipments), please read LTL Shipment Information.

 

Please note: it is our policy that all can sealer orders shipping to a residential address require matching billing and shipping addresses unless an order history has been established with House of Cans, Inc. Any can sealer order placed with address mismatch, will not be processed. 

 

Damage
If the item appears to have visable damage by UPS, contact us within 48 hours of delivery.


When accepting an LTL (truck freight) delivery inspect the shipment immediately for obvious signs of damage.
Any and all shortages and damages must be written on the Bill Of Lading or Freight Bill. Should you determine that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition before you sign it. Then call the freight company to report any problems.

Your signature on the delivering carrier's freight Bill Of Lading constitutes acceptance of the items as is and in good order. If you do not inspect before signing you are waiving the right to collect on a damage claim even if the damage is discovered later. We recommend signing for deliveries as "subject to inspection" to protect yourself as the responsible receiving party if you do discover concealed damage after receipt. 

 

 


Note: Prices are subject to occasional changes without notice due to circumstances beyond our control.

©2018 House of Cans, Inc. • 7060 N. Lawndale Ave. • Lincolnwood, Illinois 60712-2610 Phone: 847-677-2100 • Fax: 847-677-2103